Yoatabi

※ When applying, please be sure to print and read this travel conditions document.

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This document constitutes an explanatory document of transaction conditions as stipulated in Article 12-4 of the Travel Agency Law and a part of the contract document as stipulated in Article 12-5 of the same law.

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1. Contract for Requested Planning Travel
A "Contract for Requested Planning Travel" (hereinafter referred to as the "Contract") refers to a travel contract implemented by the Company based on the travel plan created by the Company at the request of the customer, specifying the destination, schedule, transportation services available to the customer, and the amount of travel expenses to be paid to the Company.

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2. Application for Contract
① Customers who wish to apply for a contract based on the contents of the plan provided by the Company shall submit the required information such as the starting point, transit point, drop-off point, desired date and time, and any other information requested by the Company via telephone, email, fax, internet, or other means of communication. If detailed information on itinerary, accommodation facilities, and transportation facilities cannot be confirmed at the time of application, final itinerary information will be confirmed by 3 days before the start of the trip. Based on the application information submitted by the customer, the Company will determine whether to accept the application. If the Company determines that the application is acceptable, it will accept the conclusion of the contract.

② If the contract application is made by a representative of a group organized by the customer, the contract representative shall be deemed to have the authority to conclude and terminate the contract for the group.

③ The contract representative must submit a list of members to the Company by the date specified by the Company (omission is acceptable if only the person in question is using the service). Failure to submit the names of accompanying persons will be considered as participation by the individual traveler only, and special compensation, etc., will apply only to the individual.

④ The Company shall not be responsible for any debts or obligations currently or potentially incurred by the contract representative to the members.

⑤ If the contract representative does not accompany the group, the Company will consider the members appointed by the contract representative as the contract representative after the trip has started.

⑥ Individuals under the age of 15 must be accompanied by a guardian. If a person aged 15 or older but under 18 wishes to participate alone, written consent from a guardian is required.

⑦ For trips requiring specific conditions, such as gender, age, qualifications, skills, etc., the Company may refuse applications that do not meet the criteria set by the Company.

⑧ Individuals with health impairments, those using equipment such as wheelchairs, those with physical or mental disabilities, those with food allergies, animal allergies, pregnant individuals, individuals who may be pregnant, individuals accompanied by service dogs (guide dogs, hearing dogs, assistance dogs), or other individuals requiring special consideration, should inform the Company of their need for special consideration at the time of application (please notify immediately if these conditions arise after the travel contract is concluded). We will provide information on measures required during the trip. We may ask for information on your situation and the required measures orally or in writing. In order to ensure the safety and smooth progress of the trip, we may require the presence of caregivers or companions, submission of a doctor's certificate, or changes to the itinerary. We may also refuse applications if we cannot provide measures according to your request. Expenses required for special measures taken by the Company at your request will generally be borne by you.

⑨ Meals, Bedding, Child seats, etc., will not be provided for infants and toddlers. Please prepare what is necessary for accompanying infants and toddlers at your own responsibility.

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3. Refusal of Contract Conclusion
The Company may refuse to conclude a contract for requested planning travel in the following cases:

· When there are operational reasons for the Company.

· When attempting to enter into a communication contract, if the customer's credit card is invalid, etc., and it is impossible to settle all or part of the travel expenses in accordance with the affiliated company's card member regulations.

· When there is a risk that the customer may cause inconvenience to other customers or disrupt the smooth operation of group activities.

· If the customer is recognized as a member of a violent gang, a quasi-member of a violent gang, an affiliate of a violent gang, a company affiliated with a violent gang, or an anti-social force, participation may be refused.

· If the customer engages in violent demands, unjust demands, threatening or violent behavior regarding transactions with the Company, or acts similar to these, participation may be refused.

· If the customer spreads rumors, uses deception or coercion to undermine the Company's credibility or disrupt its business, participation may be refused.

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4. Timing of Contract Conclusion
The contract is concluded when the Company accepts the conclusion of the contract and accepts all or part of the travel expenses.

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5. Timing of Payment of Travel Expenses and Changes to Travel Expenses
① The amount of travel expenses will be communicated to the customer before the conclusion of the contract via telephone, email, fax, internet, or other means of communication. Travel expenses must be paid by 11 days before the start date of the trip.

② The following items are not included in the travel expenses: toll road fees, parking fees, transportation costs not included in the itinerary, meal expenses, admission fees, personal expenses during the trip (telephone, communication, cleaning, beverages, etc.), and optional tour costs. In addition, separate charges apply for the following:

· Child seat fee: ¥1,650 per day
· High season surcharge: ¥5,500 per day
· English/Korean language support: ¥5,500 per day
· Extension fee: ¥4,400 per 30 minutes (calculated as 30 minutes for 1 to 30 minutes, and 1 hour for 31 to 60 minutes)
· Late-night/early-morning fee (22:00-6:00): ¥5,500 per day
· Accommodation fee for drivers if overnight stay is necessary: ¥10,000 per person per night

③ If the applicable transportation fare/fee undergoes a significant change from the standard fare/fee publicly announced on the reference date stated in the travel plan due to a significant change in economic conditions, etc., the Company may increase or decrease the travel expenses by the difference. If the travel expenses are increased, the Company will notify the customer no later than 15 days before the start date of the trip, and in this case, the customer may cancel the contract without paying the planning fee or cancellation fee before the start date of the trip. If the applicable fare/fee is decreased, the travel expenses will be reduced by the difference.

④ After the conclusion of the travel contract, if vehicle standby occurs due to the customer's convenience or instructions from the traveler to the Company, additional charges will be added for changes such as additional transit points, changes in destinations, or an increase in the duration of vehicle usage.

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6. Changes to Contract Content
① If a customer requests changes to the contract content, the Company will accommodate the request as much as possible. In this case, the Company may change the travel expenses.

② The maximum distance for use in a tour is within 400 km. We may not be able to accommodate changes that exceed this limit.

③ In the event of natural disasters, wars, riots, cancellation of travel services such as transportation/accommodation facilities, orders from government agencies, or other unavoidable reasons that make it impossible or highly likely impossible to ensure the safe and smooth implementation of the trip, the Company may change the itinerary, travel service content, and other details of requested planning travel in order to ensure the safe and smooth implementation of the trip. However, in cases of emergency, we will explain the reasons and causality of the situation that could not be avoided, as well as the changes after they occur.

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7. Customer Replacement
① Customers who have concluded a contract with the Company may transfer their contractual status to a third party with the Company's consent.

② When seeking the Company's consent as stipulated in the preceding paragraph, the customer must provide the required information to the Company along with the specified amount of fee.

③ The transfer of the contractual status as stipulated in paragraph 1 shall take effect upon obtaining the Company's consent, and thereafter, the third party who has received the transfer shall inherit all rights and obligations regarding the customer's contract.

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8. Cancellation of Travel Contract by Customer
① When canceling the travel contract and receiving a cancellation fee from the customer:

The customer may cancel the travel contract by paying the following cancellation fee:

·Up to 3 days before the date of use: Free of charge
·1-2 days before the date of use: 50%
·On the day of use: 100%

② When canceling the travel contract without receiving a cancellation fee from the customer:

The customer may cancel the contract without paying a cancellation fee before the start of the trip in the following cases, regardless of the provisions of the preceding paragraph:

[1] Significant changes to the travel contract content have been made by the Company.

a. Changes to the start or end time of the trip
b. Changes to the tourist destinations, tourist facilities (including restaurants), or other travel destinations
[2] When the travel expenses have been increased (excluding cases where a request for changes to the contract content has been made by the customer).
[3] In the event of natural disasters, wars, riots, cancellation of travel services such as transportation/accommodation facilities, orders from government agencies, or other reasons that make it impossible or highly likely impossible to ensure the safe and smooth implementation of the trip.
[4] When it becomes impossible to implement the trip according to the itinerary stated in the contract due to reasons attributable to the Company.
[5] The Company will refund to the customer within 7 days from the day after the date of contract cancellation the amount obtained by deducting the cancellation fee, default fee, and other expenses already paid or to be paid from the portion of the travel expenses that cannot be received for the travel service. (This is limited to cases where the reason is not attributable to the Company.)

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9. Termination of Travel Contract by the Company
① Before the start of the trip:

[1] If the customer fails to pay the travel expenses by the specified date, it shall be deemed that the customer has terminated the contract on the day following the specified date. In this case, the customer must pay the default fee equivalent to the cancellation fee or planning fee specified in the planning document to the Company.

[2] The Company may terminate the contract for requested planning travel before the start of the trip in the following cases, by explaining the reasons to the customer:

 a. When it is determined that the customer cannot endure the trip due to illness, absence of necessary assistants, or other reasons.

 b. When the customer is deemed to cause inconvenience to other travelers or disrupt the smooth implementation of group travel.

 c. When the customer requests a burden beyond a reasonable range regarding the contract content.

 d. In cases where the necessary conditions for implementing a trip, such as the required snowfall amount for trips with skiing as the purpose, which were explicitly stated in the contract content, are highly unlikely to be fulfilled.

 e. When it becomes impossible or highly likely impossible to ensure the safe and smooth implementation of the trip according to the itinerary stated in the contract due to natural disasters, wars, riots, cancellation of travel services such as transportation/accommodation facilities, orders from government agencies, or other reasons beyond the control of the Company, and it is determined that the trip cannot be implemented or is highly likely impossible to be implemented.

 f. When it is discovered that the customer falls under the provisions of 3.④ to 3.⑥.

② After the start of the trip:

[1] The Company may terminate the travel contract even after the start of the trip in the following cases. In this case, the Company will refund within 30 days from the day following the termination date, deducting the amount corresponding to cancellation fees, default fees, and other expenses already paid or to be paid from the portion of the travel expenses related to the travel services not yet received by the customer. However, if the customer voluntarily leaves the trip for personal reasons, it shall be deemed that they have waived their rights, and no refund shall be provided.

 a. When it is determined that the customer cannot endure the continuation of the trip due to illness, absence of necessary assistants, or other reasons.

 b. When the customer fails to follow the instructions of the Company's staff or other individuals necessary for the safe and smooth implementation of the trip, or disrupts the discipline of group activities due to assault or coercion against these individuals, or other customers accompanying the trip, thereby impeding the safe and smooth implementation of the trip.

 c. When the continuation of the trip becomes impossible due to natural disasters, wars, riots, cancellation of travel services such as transportation/accommodation facilities, orders from government agencies, or other reasons beyond the control of the Company.

 d. When it is discovered that the customer falls under the provisions of 3.④ to 3.⑥.

[2] In the event of the Company terminating the travel contract under the provisions of [1] a and c, the Company will arrange necessary transportation for the customer to return to the departure location at the customer's expense.

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10. Escort Service
① The Company may provide escort services upon request of the contract representative. In this case, separate fees for escort services and transportation expenses, accommodation expenses, etc., necessary for the escort accompanying the group shall be charged.

② The content of the escort service shall primarily consist of tasks necessary for the safe and smooth implementation of the trip and group activities. The working hours of the escort shall be from 8:00 to 20:00 as a general rule.

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11. Company's Liability
① The Company shall compensate for damages if the Company or its subcontractor causes damages to the customer intentionally or negligently. However, this shall only apply if notification is made to the Company within 2 years from the day following the occurrence of the damages.

② Except in cases falling under ①, the Company shall not be liable for damages incurred due to natural disasters, wars, riots, cancellation of travel services such as transportation/accommodation facilities, orders from government agencies, or other reasons beyond the control of the Company or its subcontractors.

③ Regarding damages incurred due to baggage, the Company shall compensate up to 150,000 yen per person within 14 days from the day following the occurrence of the damages, provided that notification is made to the Company within 14 days from the day following the occurrence of the damages (except in cases of intentional or gross negligence by the Company).

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12. Special Compensation
① The Company shall pay compensation or condolence money for certain damages caused to the life, body, or baggage of the customer during the trip due to sudden and accidental external accidents, in accordance with the provisions of the Special Compensation Regulations of the Travel Agency Contract, as follows:

· Death Compensation: 15 million yen

· Hospitalization Condolence Money: 20,000 to 200,000 yen

· Outpatient Condolence Money: 10,000 to 50,000 yen

· Baggage Damage Compensation: Up to 150,000 yen per customer (with a limit of 100,000 yen per item of compensation-eligible item).

However, compensation shall not be paid in cases of the following situations or reasons under Chapter 2 of the Special Compensation Regulations:

 a. Bacterial food poisoning

 b. Damages incurred by the customer on days when travel services are not provided by the Company

② In the preceding paragraph, "during the trip" refers to the period from boarding the hired vehicle arranged by the Company until disembarkation. In cases where the customer requests to disembark midway, the period during which the customer is disembarked shall not be covered.

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13. Itinerary Guarantee
If changes are made to the travel itinerary due to the insufficiency of seats, rooms, or other facilities of transportation/accommodation facilities despite the provision of the travel services by such transportation/accommodation facilities as specified in the travel itinerary, the Company shall pay a change compensation fee calculated by multiplying the rate specified in the table below by the portion of the travel expenses related to the travel services affected by the change, in accordance with the provisions of the Company's Travel Agency Contract (Part of the Contract for Requested Planning Travel). However, the amount of change compensation fee to be paid for one travel contract shall be limited to 15% of the travel expenses. Additionally, no change compensation fee shall be paid if the amount of change compensation fee for one travel contract is less than 1,000 yen.

The Company shall not pay change compensation fees for changes in the contract content listed in the table below if they are caused by the following reasons:

① Natural disasters  ② Wars  ③Riots 　④ Orders from government agencies  ⑤ Cancellation of transportation facilities, such as flights, unavailability, closure, etc.  ⑥ Provision of transportation services not based on the initial transportation plan, such as delays, changes in transportation schedules, etc.  ⑦ Measures necessary to ensure the safety of the customer's life or body.

【Changes requiring payment of change compensation】

【Rate per case (%)】

[1] Changes to the travel start or end date specified in the contract document

 Before the start of the trip: 1.5%  After the start of the trip: 3.0%

[2] Changes to the tourist destinations or tourist facilities (including restaurants) entered in the contract document or the destination of the trip

 Before the start of the trip: 1.0%  After the start of the trip: 2.0%

[3] Changes to transportation facilities to those with lower grades or facilities

 (The change must result in a total grade and facility amount lower than that specified in the contract document.)

 Before the start of the trip: 1.0%  After the start of the trip: 2.0%

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14. Customer's Responsibility
① The customer shall compensate the Company for damages caused by the customer's intentional or negligent acts.

② The customer shall make efforts to understand the rights, obligations, and other contents of the contract as stated in the contract document, utilizing the information provided by the Company.

③ If the customer recognizes that the provided travel services differ from those stated in the contract document during the trip, the customer must promptly notify the Company or the travel service provider at the travel destination.

④ If the customer is injured, falls ill, or requires medical treatment for any other reason during the trip, the customer must follow the instructions of the Company. The expenses related to this shall be borne by the customer.

⑤ The customer is prohibited from the following acts:

 a. Making reservations with others without the Company's consent or engaging in acts for profit.

 b. Acts that violate or may violate laws or regulations.

 c. Other acts deemed inappropriate by the Company.

 

15. Shopping Assistance
For the convenience of the customer, the Company may provide guidance to souvenir shops during sightseeing or transfers. While the Company takes utmost care in selecting souvenir shops, customers are responsible for their purchases. The Company cannot assist with exchanges, returns, etc., so customers are advised to check the products and receive receipts to avoid any issues.

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16. Reporting of Accidents, etc.
If an accident occurs during the trip, please notify the Company immediately. (If there are circumstances preventing notification, please notify us as soon as those circumstances are resolved.)

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17. Handling of Personal Information
① The Company will use the personal information provided by the customer for the following purposes: 1. For communication with the customer, 2. For arranging and providing services of transportation/accommodation facilities, etc., related to the trip, 3. For various procedures related to the trip, 4. For safety management of the trip, 5. For insurance procedures to secure expenses in the event of accidents under the Company's travel contract liability, 6. For providing information on products, services, and campaign information of the Company and companies affiliated with the Company, as well as for providing travel-related information, 7. For requesting feedback and impressions after the trip, 8. For requesting surveys, 9. For providing special services, 10. For creating statistical data.

② The Company will use the contact information such as name, address, telephone number, email address, etc., provided by the customer for sales promotions, campaign announcements, etc.

③ The Company may entrust the handling of personal information to third parties.

④ Customers may request disclosure, correction, deletion, or suspension of use of personal data held by the Company. The contact point is the Customer Service Office of the Company's head office.

⑤ If certain optional items are not filled in, appropriate services related to the items may not be provided.

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Personal Information Protection Manager (Customer Service Office Manager)

Contact Information:
Customer Service Office, Head Office

Telephone: 03-6416-8968

Fax: 03-6416-8978

Business Hours: Monday to Friday 10:00 to 19:00 (Closed on Saturdays, Sundays, national holidays, and year-end/New Year holidays)

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April 1, 2024

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